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Gym Management Software FAQs

Find practical answers about setting up MeetMyGym, managing daily operations, billing, data security, and getting support.

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14 questions
What is MeetMyGym?
MeetMyGym is an all-in-one gym management platform that brings memberships, attendance, payments, staff, and reporting into one practical system.
Who is MeetMyGym built for?
MeetMyGym is built for single gyms, fitness studios, personal trainers, and fitness businesses managing multiple branches.
What gym operations can MeetMyGym manage?
MeetMyGym can manage memberships, QR attendance, cash, UPI, card and net-banking payment records, invoices, trainers and staff, WhatsApp reminders, equipment, and reports.
Does MeetMyGym support multiple gym branches?
Yes. MeetMyGym supports multi-branch management from a single account. You can view combined revenue, members, and attendance across all branches, or drill into each one individually.
Is MeetMyGym available for Android and iPhone?
Yes. MeetMyGym is available on both iOS and Android. You can manage members, record payments, track attendance, and view reports entirely from your phone.
Can staff use MeetMyGym with role-based access?
Yes. You can add staff members with role-based access. A receptionist can check in members and record payments, while the owner can see everything, including financial reports.
How do WhatsApp and SMS expiry reminders work?
MeetMyGym automatically sends membership expiry reminders to members via WhatsApp and SMS a few days before and on the day of expiry, so your team does not need to follow up manually.
Do I need a credit card for the 7-day free trial?
No. The 7-day free trial is completely free, with no credit card or payment details required. You only pay if you choose to subscribe after the trial ends.
What happens to my data after the trial?
If you do not subscribe, your account switches to read-only mode and you can still view everything. MeetMyGym keeps your data for 90 days before deletion, giving you time to export it or reactivate.
Can I cancel anytime?
Yes. You can cancel anytime from within the app, with no forms or calls. You keep full access until the end of your billing period, with no surprise charges.
Is member data secure?
Yes. All data is encrypted in transit using HTTPS and at rest. Your gym data belongs to you. MeetMyGym never sells it or uses it for advertising, and you can export or delete it at any time.
What support is available?
The MeetMyGym team provides support through WhatsApp and email when customers have questions or need guidance.
What payment methods can be recorded?
MeetMyGym can record cash, UPI, card, and net-banking payments as part of your gym's payment records.
Does MeetMyGym provide invoices and reports?
Yes. MeetMyGym includes invoices and reports alongside membership, attendance, payment, staff, and branch management.

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