Refund Policy — MeetMyGym

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14-day free trial

No payment needed. Full access. Cancel anytime.

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Monthly plans

No refunds after billing date.

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Annual plans

Pro-rata refund within 30 days of purchase.

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Service issues

Credit or refund for verified outages.

1. Free Trial

      No payment is required for the 14-day free trial. You get full access to all features. There is nothing to refund — just cancel before the trial ends if you don't wish to subscribe.
    

Your trial gives you complete access to member management, QR check-in, payments, reports, and all other features. No credit card is stored during the trial period.

2. Monthly Subscriptions

Monthly subscriptions are billed on the same date each month. Monthly payments are non-refundable once the billing cycle has started.

You can cancel at any time — your access continues until the end of the current billing period. No future charges will be made after cancellation.

Cancel on day 5 of your monthly cycle → you retain access until the end of that month
No partial refunds for unused days on monthly plans

3. Annual Subscriptions

Annual subscriptions offer a discounted rate paid upfront for the full year.

Within 30 days of purchase: You may request a pro-rata refund for the remaining unused months
After 30 days: Annual subscriptions are non-refundable, but you retain access for the full paid period

To request an annual refund within the 30-day window, contact us with your registered email and reason. We process eligible refunds within 7 business days.

4. Service Issues & Downtime

If MeetMyGym experiences significant downtime (more than 24 consecutive hours) due to issues on our side, we will:

Extend your subscription by the equivalent number of affected days, or
Issue account credit for the affected period

Planned maintenance (announced in advance) does not qualify for compensation.

5. Exceptions

We may consider refund requests on a case-by-case basis for genuine exceptional circumstances. Please contact us and explain your situation — we will do our best to be fair.

Refunds are not provided for:

Not using the Service during an active subscription period
Forgetting to cancel before a renewal
Dissatisfaction with features that were available during the free trial

      Tip: Use the 14-day free trial fully before subscribing. All features are available during the trial — there are no surprises after you pay.
    

6. How to Request a Refund

To request a refund, contact us within the eligible period:

Email: billing@meetmygym.in — include your registered phone/email and reason
WhatsApp: +91 98765 43210

Approved refunds are processed to the original payment method within 7 business days. Bank processing time may add 3–5 additional days depending on your bank.

7. Questions?

We understand that billing issues can be stressful. If something doesn't seem right, please reach out — we're happy to help.

Email: support@meetmygym.in
WhatsApp: +91 98765 43210