1. Introduction
MeetMyGym ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our gym management platform — including the mobile app, web dashboard, and this website.
By using MeetMyGym, you agree to the practices described in this policy.
2. Information We Collect
Gym & Owner Information
- Gym name, address, city, state
- Owner name, phone number, email address
- Login credentials (password is stored encrypted — we never store it in plain text)
Member Data (entered by gym owner/staff)
- Member name, phone, email, date of birth, gender
- Emergency contact details
- Body measurements, health notes (optional)
- Membership plan, payment records, attendance history
Usage Data
- App activity logs, feature usage, device type
- IP address and approximate location (for security purposes)
3. How We Use Your Information
- To provide and operate the MeetMyGym platform
- To send automated membership expiry reminders and notifications
- To generate invoices, reports, and attendance records
- To send important service updates and security alerts
- To improve the app based on usage patterns
- To respond to support requests
We do not use your data or your members' data for advertising purposes.
4. Data Sharing
We do not sell, rent, or trade your data or your members' data to any third party.
We may share data only in these limited cases:
- Service providers: Cloud hosting, SMS/WhatsApp notification delivery — bound by confidentiality agreements
- Legal requirement: If required by Indian law or court order
5. Data Storage and Security
Your data is stored on secure cloud servers. We use industry-standard encryption for data in transit (HTTPS/TLS) and at rest.
Access to your gym's data is protected by your login credentials. Staff access is role-based — each staff member only sees what their role permits.
Your data belongs to you. We act as a data processor on your behalf. You can request a full export or deletion of your gym's data at any time by contacting us.
6. Data Retention
We retain your data for as long as your account is active. After account cancellation:
- Your data is retained for 90 days (allowing reactivation)
- After 90 days, data is permanently deleted from our servers
- You can request immediate deletion at any time
7. Your Rights
- Access: Request a copy of all data we hold about your gym
- Correction: Update incorrect information at any time from the app
- Deletion: Request complete deletion of your account and all associated data
- Portability: Export your member data in a standard format
To exercise any of these rights, contact us at the details below.
8. Cookies
Our website uses minimal, essential cookies only — for session management and security. We do not use tracking cookies or third-party advertising cookies.
9. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes via email or an in-app notification. Continued use of MeetMyGym after changes constitutes your acceptance.
10. Contact Us
For any privacy-related questions or requests:
We aim to respond to all privacy requests within 72 hours.